Refund policy

If something isn't right with your order, here's how returns and refunds work.

Return window

We offer a 14-day return policy: you have 14 days from the day your order is delivered to request a return.

Eligibility

To qualify for a return, the item must be unused, unworn, with all tags attached, and in its original packaging. Your order number serves as proof of purchase. Items that don't meet these requirements can't be accepted.

How to start a return

Contact us with the following:

  • Your order number
  • Your full name
  • The shipping address used on the order
  • A brief reason for the return

Please contact us before sending anything back. Unauthorized returns can't be processed.

Once your request has been reviewed and approved, we'll reply with:

  • The return address that applies to your item
  • Step by step return instructions

Shipping responsibility

Customers are responsible for the cost of return shipping. Original shipping charges aren't refundable.

Exchanges

We don't offer size exchanges at this time. Each product page includes a size guide with how-to-measure steps, please check it before ordering.

If you'd like a different size or product, start a return for the original item and place a new order for the one you want.

Order cancellations

Orders start processing quickly, so cancellations are only possible within 1 hour of placing the order. After that, the order is already being prepared and can't be canceled.

If you notice a mistake, such as the wrong size or address, contact us right away. If the order hasn't shipped yet, we may still be able to update it.

Damaged or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo, and we'll make it right, a replacement or a full refund, at no cost to you.

Exceptions

A few items can't be returned:

  • Hygiene products once opened or used (belly bands, belly wraps, diaper liners)
  • Sale and clearance items

If you're unsure whether your item is eligible, feel free to reach out.

Refunds

Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds are credited to the original payment method, typically within 10 business days.

If more than 15 business days have passed since approval and you haven't received your refund, please